RETURN AND EXCHANGE POLICY

 

If you are not satisfied with your purchase, we are happy to assist you with a return or exchange.

 

Returns

We will gladly accept the return or exchange your merchandise if it is unused, unwashed and with no defectiveness for up to 14 days after the purchase. If purchased online, 14 days after receiving the merchandise.

 

Refunds

For merchandise returned within the eligible time period will be credited in the same form as the original payment method. Merchandise must be returned with all original internal packing materials, boxes and containers with tags attached, sanitary liners intact and accompanied by an invoice.

 

Unfortunately, jewelry, undergarments, lingerie, swimwear and make up items marked “final sale” on the website or in store are not returnable.

 

INSTRUCTIONS

Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange:

 

RETURN BY MAIL

37 Barbini Dr.

Woodbridge, Ontario

L4H4R3

 

Shipping charges for returns are the customer’s responsibility; we do not accept C.O.D. deliveries. We are not responsible for items lost in the mail. Your return and refund will be processed within 5-8 business days after item(s) are received by us. Refunds are given for the item’s extended price indicated on the original packing slip/invoice and any applicable taxes. Certain exceptions apply. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURN TO STORE

Determine if the merchandise you wish to return is eligible for an in-store return by reviewing the above Return and Exchange Policy.

Bring your eligible merchandise along with the original packing slip or invoice, a photo ID and the credit card used when you placed your order (if applicable).

 

Exchange

The easiest way to make an exchange is by visiting our store. If you wish to make an exchange by mail, please contact us to arrange this option. Please note that you will be charged for the replacement merchandise and you will be refunded for your returned merchandise once received and processed by us.

The above Return and Exchange Policy applies to all returns made by mail or in store.

 

Please Contact Us for more information at contact@skyboutique.ca or +1 (647)-836-1064.

 

Thank you and we hope you enjoyed your shopping experience at www.SkySecrets.ca!

 

 

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